Battery Dealer ERP Case Study
Svara Digital delivered a custom ERP that connects customer management, inventory, and outsourced service workflows to Exide. The dealer gained real-time claim visibility, stronger buffer stock control, and faster reconciliation of warranty settlements and credit notes.
After implementation, the dealer shifted from phone calls and paper registers to a trackable service pipeline. Customers received clear updates, buffer stock stayed protected, and the back office reconciled warranty credits faster with fewer missed settlements.
Real-time claim status and TAT updates reduced follow-ups and improved customer confidence in service outcomes.
Service-only inventory stayed reserved, preventing accidental sales and reducing emergency replacement purchases.
Consistent challan and SR data reduced Exide intake rejections caused by typos and serial mismatches.
Batteries at Exide were tracked as stock-at-service, improving valuation accuracy and preventing ghost inventory.
Credit notes and scrap returns were mapped to customer cases, reducing leakage from unclaimed settlements.
Teams spent less time chasing updates and reconciling registers, freeing time for sales and faster customer service.
Svara Digital builds custom software, security and surveillance systems, cloud infrastructure, and smart automation solutions that simplify operations and improve visibility.
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